It was reported that the smartphones or iPads were shutting down to install the software after downloading the iOS 10 update. Instead of the device automatically turning back on with iOS 10 installed, a screen appeared that were prompting users to plug their handsets into a computer, rendering the smartphone useless until they did so. However, Apple has issued an official statement saying it’s already resolved the issue. The company claims it only affected a “small number of users” in the first hour that iOS 10 was available. “We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.” Apple Support has been reminding users to back up their smartphones before attempting to upgrade, and suggesting that they download the software over iTunes. If you are one of the many unfortunate users with a bricked device, which means that your smartphone or iPad won’t function, all you need to do is plug the device into a Mac or PC, open iTunes, and trigger a restore. Here’s what you need to do.
- Connect your iPhone or iPad to your Mac or PC. 2. Open iTunes on your Mac or PC. 3. Press and hold your device’s Sleep and Home buttons simultaneously until you see the recovery mode screen. 4. A prompt in iTunes will ask you to update or restore. Select Update. 5. When the install completes, you can use your smartphone. Note: Repeat steps 2–4 if you run into a problem during setup. Apple has also recommended using AppleCare directly, or you can head over to an Apple Store if you don’t have access to a Mac or PC.
